Catcharium
Catcharium

Here to help

Support

Effective September 16, 2026

A little help for your next catch.

Contact Catcharium

Email support@fria.ai. Include your app version, iOS version, and a short description of the issue. The in-app Support link prepares an editable email with your RevenueCat purchase user ID and, when available, your Firebase anonymous account ID so we can locate the right records. You decide whether to send it. Never send your Apple password or full payment card details.

Improve an identification

Photograph one animal clearly, with its full body in frame and good light. Recognition requires internet access. If a scan fails, keep the photo and try again when your connection is available. AI species suggestions and length estimates can be wrong; verify important results independently.

Purchases and subscriptions

Use Restore Purchases on Catcharium's purchase screen while signed in to the Apple Account that made the purchase. To cancel or change a subscription, open iPhone Settings, tap your name, then Subscriptions, or open Apple subscription settings. Deleting the app does not cancel a subscription.

For a refund request, visit Apple's Report a Problem. Restore Purchases restores eligible Pro access. It does not recover your catch journal or transfer an anonymous cloud account to a new device.

Delete data or make a privacy request

To delete a catch and its saved app photos, open the catch details and choose Delete catch. In versions with Account & backup, deletion also queues removal of the corresponding cloud record, linked scan, and app photos; earned badges may remain.

Where Account & backup is available, open Settings → Account & backup → Delete account and all data to request deletion of all scans, saved catches, photos, and your anonymous account. After the service accepts the request, the app clears its local journal and signs out. Cloud cleanup continues afterward and retries interruptions automatically. Offline requests wait until the app can reconnect; keep the app installed until acceptance. If the option is unavailable or you cannot access your account, email us for help.

Removing the app does not request deletion of cloud records or cancel an Apple subscription. Original images in Apple Photos, shared copies, device backups, and purchase records are managed separately. Cloud recovery requires a completed backup and the same anonymous account; a new device or lost anonymous credentials cannot automatically recover your previous journal. Check the backup status in Settings before relying on it.

For account assistance or privacy requests, email support@fria.ai. Include the Firebase user ID shown in Settings if available. Do not send passwords or full payment card details.

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